Refund policy

Last updated: September 2026

We want you to be happy with your Phitkari order. Because our crystals are personal care products used directly on skin, our returns are designed to protect every customer's hygiene and safety.

1. Damaged, broken, wrong or missing items

If your crystal arrives broken, damaged, or you receive the wrong or missing item, we will replace it or refund you at no extra cost.

  • Contact us within 48 hours of delivery.
  • Share your order number, clear photos of the item and the packaging, and an unboxing video if you have one.
  • Do not use the item while we review your request.

2. Change of mind returns

You can return items you no longer want if all of these apply:

  • The request is made within 7 days of delivery.
  • The crystal is unopened, unused and in its original sealed packaging.
  • You have your order number or proof of purchase.

For change of mind returns, the customer pays the return shipping cost. Original shipping charges are not refundable.

3. Items that cannot be returned

  • Opened or used crystals, unless they are faulty.
  • Items damaged through misuse, dropping or improper storage after delivery.
  • Items returned after the return window.
  • Items without an order number or proof of purchase.

4. Returning part of a bundle

Bundle prices (Buy 2, Buy 3 and Buy 4 + Get 1 Free) include discounts and free shipping. If you return part of a bundle, your refund will be the amount you paid minus the regular price of the crystals you keep and any shipping charge that would have applied. We will always show you the calculation before processing.

5. Skin reactions

Please do a patch test before regular use. If you experience irritation, stop using the product and contact us. Opened crystals are not eligible for a standard return, but we review every skin-related concern individually and will do our best to help.

6. How to request a return

  • Message us on WhatsApp at 0343 5833550, or use the form on our Contact Us page. Include your order number, the phone number used for the order, and what you want to return or replace.
  • For a broken, damaged or wrong item, also send photos of the item and the packaging on WhatsApp, along with an unboxing video if you have one.
  • Our team will review your request and reply within one business day.
  • If approved, we will share return instructions or arrange a replacement.
  • Once we receive and inspect the returned item, we will process your refund or replacement.

Please do not send items back without contacting us first. Unannounced returns may not be accepted.

7. Refunds

  • Cash on Delivery orders: refunded by bank transfer, JazzCash or Easypaisa. We will ask for your account details.
  • Online payments: refunded to the original payment method.
  • Approved refunds are processed within 7 to 10 business days after we receive and inspect the item. Your bank may take extra time to show the amount.

8. Exchanges

Want a different variant? We can exchange unopened crystals within 7 days of delivery. The customer pays shipping for change of mind exchanges.

9. Order cancellations

You can cancel your order free of charge before it is dispatched. Once dispatched, it will be treated as a return under this policy.

10. Contact us

  • WhatsApp and calls: 0343 5833550
  • Email: care@phitkari.pk
  • Support hours: Monday to Saturday, 9am to 6pm
  • Based in: Plot056-F2-A01 Street# Service Road, Sec: Bahira Spring Commercial Phase VII, Islamabad.