Shipping policy

Last updated: September 2026

This Shipping Policy explains how and when Phitkari orders are delivered. By placing an order on phitkari.pk, you agree to this policy.

1. Where we deliver

We deliver to addresses across Pakistan through trusted courier partners. We do not ship outside Pakistan at this time.

2. Order processing

  • Orders are processed and dispatched within 1 to 2 business days (Monday to Saturday, excluding public holidays).
  • Orders placed on Sundays or public holidays are processed on the next business day.
  • For Cash on Delivery (COD) orders, we may call or WhatsApp you to confirm your order and address before dispatch. Orders we cannot confirm may be cancelled.

3. Delivery timelines

  • Rawalpindi and Islamabad: 2 to 3 business days after dispatch.
  • Lahore, Karachi, Peshawar, Faisalabad and other major cities: 3 to 4 business days after dispatch.
  • Smaller cities and towns: 4 to 5 business days after dispatch.
  • Remote areas: delivery may take longer depending on courier coverage.

These are estimates, not guarantees. Deliveries may be delayed during Eid, sale periods, public holidays, bad weather, strikes or other events outside our control.

4. Shipping charges

  • Buy 2, Buy 3 and Buy 4 + Get 1 Free bundles: free shipping.
  • Single crystal (Buy 1): Rs. 199 shipping fee, shown at checkout.

5. Cash on Delivery

Cash on Delivery is available across Pakistan. Please keep the exact amount ready and make sure someone is available to receive the parcel. Refusing a COD parcel without a valid reason may lead to COD being disabled for future orders.

6. Tracking your order

Once your order is dispatched, we will send your tracking number by SMS, WhatsApp or email. You can follow your parcel on the courier's website. See our Track Your Order page for help.

7. Correct address and contact details

Please enter your complete address, nearest landmark and an active phone number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If a parcel is returned to us because of wrong details or failed delivery attempts, re-delivery charges may apply.

8. Checking your parcel at delivery

Please check that the parcel is sealed and undamaged when you receive it. If a crystal is broken or an item is missing or wrong, contact us within 48 hours of delivery with photos, as explained in our Return & Refund Policy.

9. Lost or delayed parcels

If your parcel has not arrived within the estimated time, message us with your order number. We will follow up with the courier and, if the parcel is confirmed lost, we will send a replacement or issue a full refund.

10. Contact us

  • WhatsApp and calls: 0343 5833550
  • Email: care@phitkari.pk
  • Support hours: Monday to Saturday, 9am to 6pm
  • Based in: Plot056-F2-A01 Street# Service Road, Sec: Bahira Spring Commercial Phase VII, Islamabad.